JOB SPECIFICATION

Position Title:

Front Office Manager

Start Date:

ASAP

About the Company:

Our vision is to become a leading international school in Cambodia empowering individual learners with global competencies and Cambodian values, in order to succeed and positively impact their local and global community.

Address:

#254AK, St.598, Sangkat Toul Sangke, Khan Russey Keo, Phnom Penh, Cambodia

Key Responsibilities:

Manage to achieve the monthly set target of student enrollment

Conduct market research and plan for activities to increase the student enrollment and parent satisfaction

Assist School Director/Campus Manager in the production/coordination of various communication materials and marketing activities

Lead, manage, and supervise a variety of marketing campaigns that involve with direct email, outbound call, marketing trade shows/public events, corporate partnership, direct communication/promotion, media and other marketing activities in order to achieve student enrollment

Lead, motivate and manage the Front Office team in the daily operations to meet and exceed the parent expectations and requirements

Lead and supervise Front Office team to tackle parent comments and complaints

Lead and manage Front Office team to make sure that they are deliver the service quality up to the school standard and parent expectations

Supervise and work with the teaching team of the assigned classes/program to ensure the high rate of parent satisfaction of the assigned classes/program;

Build long-term relationships with new and existing customers professionally

Be proactive in the planning and preparation of the daily, short term and long-term plans to increase the current parent satisfaction and attract new parents

Develop entry level staff into valuable salespeople

Assist School Director/Campus Manager in the overall improvement of parent satisfaction/school program and activities

Execute other tasks requested by School Director/Campus Manager

Experience / Knowledge Required:

Hold Bachelor's degree/ Master Degree of Education, Management, Sales, Marketing or equivalent

A minimum of 2-year working experience in Sales/Marketing/Advertising/Brand management/Customer service

Minimum of 1-year experience in education field is preferred

Experience in international school is a plus

Experience in managing a team is a plus

Excellent written and oral communication skills in English

Ability to work well under tight deadlines and deliver effective result

Desire to learn and overcome new challenges

Hard working and self-motivated person, honest, reliable, loyal, and very good team work

Professional appearance and excellent interpersonal skills

High sense of responsibility, result oriented, dynamic

Good analytical and creative problem-solving skills

Strong organizational and time management skills

Fast learner and desire to achieve set goals

Salary:

Minimum $3,000

Benefits:

Competitive monthly salary depending on their qualifications

Annual salary increments from 10% to 30% depending on performance and professional growth

Paid Annual Leave of 18 days per year on top of the public holiday and Paid Sick Leave of 6 days per year

Special leave, maternity leave, and other leaves permitted in accordance with the Cambodian Labor Law

10 days extra leave per year during school break

Private Health Insurance for International Staff and Social Benefits provided by National Social Security Funds for Local Staff

Free lunch during working days

Annual trip during the school summer break

Oversea and traveling abroad mission such as USA, England, Australia, Korea and Singapore. Etc.

Foreign employees receive airfare allowance, visa and work permit allowance, private health insurance and evacuation home in case of serious sickness or accident during their employment on top of the above-mentioned benefits

Working Hours:

7:30 am to 5:30 pm including a lunch break

Interview Process:

2 Rounds

Recruiter Contact Details:

Sreyleak Khiev

[email protected]

+855 70680181 (Phone/Telegram)

017 500080 (WhatsApp)