Ticketing Manager

JOB SPECIFICATION

Job title

Reporting to

Start date

As soon as possible

About the company

Tours & Travel

Work location

Phnom Penh, Cambodia

Key responsibilities

Manage the end-to-end ticketing operations, including ticketing sales and distribution.
Scheduling flights based on client needs and available flights
Communicating with clients to answer questions about tickets, pricing, or flight schedules
Explaining airport/airline rules and procedures to passengers prior to boarding flights
Explaining applicable fees and taxes for each ticket to passengers
Processing refunds for lost or damaged tickets or reservation errors
Create and execute plans to optimize ticket sales, manage inventory and enhance the customer experience.
Negotiate fares, contracts, and commissions with suppliers or travel partners to secure competitive rates.
Collaborate with various stakeholders, including airlines, hotels, travel partners and internal departments to ensure smooth business processes.
Managing and mentoring ticketing staff, providing guidance and support to ensure efficient operations.
Track sales data, analyze trends and generate reports to support decision-making.
Implement quality assurance measures and process improvements for ticketing operations.
Ensure compliance and keep up to date with the relevant regulations and company policies related to ticketing and travel.

Requirements

At least a Bachelor's degree in a related field.
At least 5 years of relevant working experience.
Have at least 3 years of experience as a Ticketing Executive.
Experience and have obtained a certificate in either one of the ticketing systems, such as IATA, Amadeus and Sabre.
Strong knowledge of airline ticketing rules, fare calculations, refunds, and exchanges and reissues.
Pro-active and self-motivated, with the ability to work independently as well as participate within the team.
Able to work under pressure and meet deadlines, possess a mature attitude and be a good team player.
Strong communication, presentation and interpersonal skills and abilities.
Ability and passion to challeng the status quo and lead the team for changes.

Salary range

$1500

Benefits

- NSSF

- Forte (After probation)

- 18 days of Annual leaves (After probation)

- Annual trip & company dinners

Working days

Mon – Fri

Working hours

8:30 – 5:30pm

Interview process

2 times

Recruiter contact details

Channita CHEV – Recruitment Manager